We do our best to process and ship all orders within 3 days of receipt.
*PLEASE NOTE: Priority and Express Shipping applies to your shipping time only, not your order processing time. Please call our toll free line at 1-877-692-6533 if you need faster processing time and we will do our best to accommodate your needs .
Please allow 14-21 days for delivery
We are confident that our merchandise is high quality. We guarantee all products to be free from manufacturing defects. Should you receive a defective stencil from us, please call 1-877-692-6533 ext 116 or e-mail us at firstname.lastname@example.org and we will gladly replace the item immediately for you.
Please inspect your package immediately upon receipt. If your stencil is damaged please let us know so we can send you a replacement right away. We may ask you to return the damaged stencil to us and will require you use the original packaging and box to do so.
All other returns of unopened stencils are subject to a 20% restocking and processing charge. All returns must be pre authorized and in original packaging.
There are absolutely no returns on Custom Designs. If your custom arrives defective, please contact us and we will send you a replacement.
Please contact us at email@example.com before sending any stencils back for a Return Merchandise Authorization number”. Without a RMA number from us, no refunds will be given. As well, if a stencil has been used, no refund will be given. Extra Shipping charges are not refundable.